21 mayo 2015

Major Retailer eXtra Boosts Customer Experience With Altitude Software


Altitude uCI 8 Contact Center Solution Supports Rapid Growth of Major Saudi Retailer 
eXtra Increases Operational Efficiency and Cements Customer Service Excellence

Altitude Software, a global provider of omnichannel solutions to deliver great customer experiences, today announced that eXtra, Saudi Arabia’s largest consumer electronics and home appliance retailer, has implemented a world-class contact center to improve operational efficiency and customer experience. 
The Khobar-based site is powered by the Altitude uCI 8 solution, providing eXtra with advanced IP contact center features including a voice portal, unified centralized monitoring and queuing, routing and reporting solutions. eXtra provides over 13 million customers with more than 12,000 products in stores across 23 cities in the Kingdom. The company was recently named as one of Saudi Arabia’s top 100 brands, in recognition of its exceptional growth and sustained commercial success.

Building on a relationship of trust
“Providing world-class service is a key part of the eXtra value proposition,’’ commented Omar Mugharbel, Marketing Director, eXtra. “Our objective is to be the pioneer in providing consumers with a true multichannel experience in consumer electronics and home appliance. As such, eXtra is driven to exceed customer expectations every single day, with every single interaction,’’ he added.
eXtra has expanded its in-home maintenance and repair services for electronics, home appliances and air conditioning. Customers who experience a problem with their electronics and home appliances can now interact with the Altitude-powered “eXtra Care” service without having to leave their homes. eXtra’s contact center offers anytime anywhere computer maintenance, remote assistance over the phone, and mobile setup with total back-up and maintenance through its trademark “Force 24/7”.